• A.W. Companies
  • $52,430.00 -83,010.00/year*
  • Round Rock, TX
  • Information Technology
  • Full-Time
  • 900 North Georgetown Street

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We are seeking bright, articulate, detail-oriented applicants for our client company in Austin TX. Position offered is a Customer Success Specialist which serves a crucial role in delivering Joy to customers through timely, accurate and professional interactions. This vital position requires an action-orientated, flexible problem-solver who will assist customers in creating the best ordering experience and correcting post-sale problems. The ideal candidate is self-motivated; thinks like an entrepreneur, constantly innovating and driving positive change, but more importantly, consistently deliver mind-boggling results.

As a Customer Success Specialist, you will have the exciting opportunity to be empowered to interact directly with clients. Your responsibilities will focus on finding the best solution for each customer facing situation. You will utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. Work tools will include state of the art technology with knowledge base support, text, email, chat, co-browsing, phone and social channel capabilities. Your actions will drive customer satisfaction by providing creative solutions in the shopping experience.

2 Shifts Available:

12:00pm-8:30pm Tuesday - Saturday
2:00pm-12:30am Tuesday, Thursday, Friday, Saturday

What you'll be doing on a day to day basis:

Seamlessly navigate between multiple client interactions and internal systems, while working toward clearly defined sales and quality goals

Provide personalized and compassionate support that aligns with our company brand and voice, directly impacting our client retention

Strive to resolve client queries with \"first call resolution\" focus

Complete customer registrations, update customer data and optimize sales by leveraging up sell and cross sell techniques

Perform other duties as assigned by manager in support of the company operation

How you'll qualify for this role:

Computer Skills:

Ability to use a desktop computer system

Familiarity with Microsoft Windows, Microsoft Outlook, and Internet Explorer

Excellent typing skills (min 40 wpm)

Demonstrable understanding of the Internet, Company website, and competitor websites

Communication Skills:

Ability to communicate correctly and clearly with both internal and external customers.

Good comprehension skills-- ability to clearly understand and state the issues customers present

Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response

Problem Solving Skills:

Effective problem solving skills

Ability to approach problems logically

Ability to demonstrate learning and decision making skills

Required Work Experience

* 2+ years of sales/experience required

* Customer Retention & Up-sell skills required

* Up-sell & Cross sales skills required

* 2+ years of customer service experience required

Preferred Qualifications:

Ability to influence and persuade others

Positive and energetic attitude

Must have strong interpersonal skills and communication skills

Knowledge of Excel, Word and Outlook

Resourceful and Autonomous demeanor

high school diploma

Benefits are AWESOME! Medical, Dental, and Vision covered 100%

Company offers a 401(k), Company Profit Sharing, Tuition Reimbursement, Employee Assistance Program as well as generous paid time off. They also do HOPE Scholarships for your kids in college as well being heavily involved in their community!

Client company is a 24/7 TV shopping channel with more than 500+ employees, headquartered in Austin, TX. They are looking for creative, passionate and energetic professionals who thrive on constant change and excel in fast paced team environments.


Please note that if a job offer is extended, client company will conduct a thorough background check and drug screen.

Associated topics: business, business analysis, business analyst, business systems, business systems analyst, client, consult, marketing, sap, senior consultant

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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